Booking terms and conditions

GENERAL AND SPECIAL TERMS AND CONDITIONS OF SALE

ARTICLE 1 – Designation of the Service Provider

Nomad Riders

Sole proprietorship: Fougea, Rita
Address: 106 Boulevard du Général Koenig

92200, Neuilly-sur-Seine (France)

SIREN 920 709 086

Phone number: 06 84 15 47 32

Email: r.fougea@nomad-riders.com or contact@nomad-riders.com

Website: nomad-riders.com

Nomad Riders is the holder of the Registration number in the ATOUT FRANCE Register n°IM092240006

Nomad Riders has taken out a contract with the company HISCOX, 38 Av. de l’Opéra, 75002 Paris, N° HA RCP0513621 covering the consequences of its professional civil liability, up to an amount of €1,500,000 per insurance year.

Nomad Riders has subscribed to a financial guarantee for all the funds received from the APST, Association Professionnelle de Solidarité du Tourisme, 15 Av. Carnot, 75017 Paris.

ARTICLE 2 – Scope of application

These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of equestrian travel services and any sale of equestrian travel services (“Services“) offered by Nomad Riders (the “Service Provider” or the “Company“) to consumers and non-professional Clients (the “Clients” or the “Client“) »).

It is specified that the Service Provider, in its capacity as travel agent, sells equestrian travel services offered by a third-party service provider (the “Operator“)»).

In particular, they specify the conditions for placing orders, paying for and providing the Services ordered by Customers.

The main characteristics of the Services are presented in the Service Provider’s catalogue.

The Client is required to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Client.

These terms and conditions apply to the exclusion of all other conditions, and in particular those applicable to other channels of marketing the Services or on the Internet.

These General Terms and Conditions of Sale are systematically communicated to any Client prior to the conclusion of the contract for the provision of the Services and will prevail, if necessary, over any other version or any other contradictory document.

The Client declares that he/she has read these General Terms and Conditions of Sale and has accepted them before concluding the contract for the provision of the Services. The validation of the order for Services by the Client constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.

As these General Terms and Conditions of Sale may be subject to subsequent amendments, the version applicable to the Client’s purchase is the one in force on the day the contract is concluded.

ARTICLE 3 – Orders

The Client selects the Services it wishes to order, according to the following procedures:

1. Choice of Service: The Client can browse the nomad-riders.com website and find all the information related to the Services offered. The Client selects the Service(s) he wishes to benefit from via the nomad-riders.com website, by email or by telephone.

2. Reservation:

a. Option 1 – Request for information via a form or in writing:

i. Service Selection and Information – the Client must indicate his/her request to book the desired Service via an information request form, or in writing to the Service Provider. They will be asked for their personal contact details, the information on the administrative documents required to carry out the desired Service as well as any other information necessary for the booking of the service (age, weight, height, number of participants, level of riding, dietary restrictions, pick-up address, etc.).

The Client must indicate with vigilance and precision the contact details of the person(s) benefiting from the service(s), knowing that the information may be used for the issuance of travel documents (airline ticket, voucher, etc.). Any error in the surname, first name or any other essential information is the sole responsibility of the Client.

Ii. Quotation – After studying the request, the Service Provider presents the Client with the quotation for the Service.

Iii. Sending an invoice – After confirming the Client’s wish to book a Service, the Service Provider will send him an invoice by e-mail. If the Client wishes to book the Service, he/she is required to pay a deposit determined either by the Service Provider in its capacity as organiser or by the Operator in the case of a Service offered by the latter and sold by the Service Provider for the total amount of the price including VAT of the selected Service (hereinafter the “Deposit“). Until receipt or proof of sending of the Deposit, the reservation of the Service is not confirmed.

b. Option 2 – Booking & Payment on the website:

i. Selection of services and information – the Client must complete a form indicating the desired Service, the date of his/her choice, his/her personal details, the information contained in the administrative documents required to carry out the desired Service as well as any other information necessary for the booking of the service (age, weight, height, number of participants, etc.) riding level, dietary restrictions, pick-up address etc.).

Ii. Payment – the Client will proceed to pay the price of the selected service by means of an online payment solution.

Iii. Confirmation – the Service Provider will, after validation of the booking and receipt of payment, send a payment and booking confirmation to the Client by e-mail.

c. Option 3 – Booking and Payment via a Third-Party Booking Platform: If the Customer so wishes, they may also proceed with a booking of a Service either through a booking platform such as (but not limited to) Viator, Getyourguide or Airbnb Experience or through a professional partner such as (but not limited to) a concierge service or a hotel.

3. Confirmation of the reservation: After receipt of the Deposit, the Service Provider will send the Client an acknowledgment of receipt indicating that the reservation has been validated and reserves the right to request additional information if necessary for the smooth running of the booked Service.

It is the Customer’s responsibility to verify the accuracy of the order and to report any errors immediately.

The sale of Services will only be considered final after confirmation of the acceptance of the order by the Service Provider has been sent to the Client and the Deposit has been received by the Service Provider.

The Service Provider reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to the payment of a previous order or whose level of riding is not adapted to the Service offered.

Pursuant to Article L.221-28-12° of the French Consumer Code, the right of withdrawal provided for in relation to distance selling is not applicable to contracts for the sale of accommodation, transport, catering and leisure services which must be provided on a specific date or at a specified periodicity.

ARTICLE 4 – Prices

4.1- Price

The Services offered by the Service Provider are provided at the rates in force on the Service Provider’s price catalogue, when the order is registered by the Service Provider. Prices are expressed in Euros including VAT.

These prices are firm and non-revisable during their period of validity, as indicated on the Service Provider’s price catalogue, the latter reserving the right, outside this period of validity, to modify the prices at any time.

The description of each stay mentions the included and non-included services as well as the amounts of the supplements if applicable for single rooms, superior category services or small groups.

The registration fee is included in the total price including VAT and corresponds to an amount of 50 euros (non-refundable).

The payment requested from the Customer is the total amount of the purchase, including these fees.

4.2- Price revision

In accordance with Articles L.211-12, R. 211-8 and R. 211-9 of the Tourism Code, the prices provided for in the contract may be revised upwards or downwards to take into account variations in the cost of transport (fuel/energy), fees and taxes and exchange rates. The Client will be informed of any increase in the total price of the package, no later than 30 days before departure.

Any increase of less than 8% is binding on the Client. For any increase of more than 8%, the Client will receive on a durable medium the details of the price variation, its consequences on the price of the package, the choice available to him to accept or refuse within a reasonable period of time and the consequences of the absence of a response.

The Client will have the choice between terminating his contract and obtaining without penalty the reimbursement within 14 days of the sums paid or accepting the modification proposed by the Service Provider.

The Service Provider shall inform the Client in a clear, comprehensible and apparent manner on a lasting medium of the increase, of the reasonable period of time to express its acceptance or refusal with termination of the contract and refund free of charge within 14 days and of the consequences of its failure to respond (application of the termination fee).

ARTICLE 5 – Terms of payment

The Services offered by the Service Provider are delivered to the Client in return for a price.

Payment terms vary depending on the following two cases:

1. With regard to the Services offered by the Service Provider in its capacity as organiser:

a. In the event that the Client books more than 7 days before departure, he/she will pay the deposit to the Service Provider and will be required to pay the full price no later than 7 days before departure.

b. In the event that the Customer books 7 days or less than 7 days before departure, he/she will be required to pay the full amount of the price in order for his/her reservation to be taken into account.

2. With regard to the Services offered by the Service Provider in its capacity as agent:

The Client is hereby informed that the terms of payment of the price of the Services offered by the Service Provider in its capacity as agent are subject to change according to the Partner Operator. The Service Provider, having no control over the different payment terms offered by each of the Partner Operators.

However, general payment terms are detailed below, for information purposes only, which are subject to the payment terms specific to each Operator:

a. In the event that the Client books more than 3 months before the departure date, the Client will pay the deposit to the Service Provider and will be required to pay the full price no later than 3 months before the departure date.

b. In the event that the Client books 3 months or less than 3 months before the departure date, he/she will be required to pay the full amount of the price in order for his/her reservation to be taken into account.

In the event of late payment and payment of the sums due by the Client beyond the above-mentioned deadline and in the event of non-compliance with the payment terms set out above, the Service Provider reserves the right to suspend the performance of its obligations and cancel the sale of the Service and the trip without compensation due to the Client.

The Client may not be charged any additional costs exceeding the costs incurred by the Service Provider for the use of a means of payment.

ARTICLE 6 – Provision of services

The Services ordered by the Client, which include the services of equestrian travel organization and the sale of equestrian travel services organized by an Operator, will be provided under the conditions set out in these General Terms and Conditions of Sale.

The Service Provider undertakes to make its best efforts to provide the Services booked by the Client within the framework of an obligation of means.

ARTICLE 7 – Liability of the Service Provider – Guarantee

The Service Provider shall reimburse the Client or rectify (as far as possible) as soon as possible and at its own expense, the Services whose lack of conformity has been duly proven by the Client.

The Service Provider guarantees, in accordance with the legal provisions and without additional payment, the Client against any lack of conformity or hidden defect.

7-1. Liability of the Service Provider

In accordance with Article L.211-16 of the Tourism Code, the Service Provider is automatically liable to the Client for the proper performance of the obligations resulting from the contract, whether these obligations are to be performed by the Service Provider or by other service providers (subcontractors), without prejudice to its right of recourse against them and subject to the conditions of liability provided for by the Operators in their own general terms and conditions.

However, the Service Provider may be exonerated from all or part of its liability by providing proof that the damage is attributable either to the traveler, or to a third party unrelated to the provision of the travel services included in the contract, or to exceptional and unavoidable circumstances.

7-2. Legal guarantee of conformity

The Service Provider undertakes to provide a Service in accordance with the contractual description and the regulations that may apply to it in France exclusively when it acts in its capacity as tour operator and not as a seller of the Operator’s services.

Thus, in its capacity as organiser, the Service Provider is liable for any lack of conformity existing at the time of provision of the Services.

In accordance with Article L.211-16 of the Tourism Code, if one of the travel services is not performed in accordance with the contract, the Service Provider shall remedy the non-compliance, unless this is impossible or entails disproportionate costs, taking into account the importance of the non-compliance and the value of the travel services concerned.

If the Service Provider, in its capacity as organiser, does not remedy the non-compliance, in accordance with the previous paragraph, the traveler may request a price reduction and, in the event of separate damage, damages pursuant to Article L. 211-17 of the Tourism Code.

In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the lack of conformity within a maximum period of 30 days from the provision of the Services.

7-3. Disclaimer of Warranties

The Service Provider cannot be considered responsible or default for any delay or non-performance resulting from the occurrence of a case of force majeure or in the event of non-compliance with the legislation of the country in which the Services are provided, which it is the responsibility of the Client, who is solely responsible for the choice of the Services requested, to verify. The Service Provider may be exonerated from all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable either to the client, or to the unforeseeable and insurmountable act of a third party unrelated to the provision of the services provided for in the contract, or to a case of force majeure.

The Service Provider cannot substitute for the individual liability of each of the participating Customers or the individual liability of the Operator.

Customers must comply with police, customs and health regulations and formalities at all times during the trip (passport in principle still valid 6 months after the date of return from the trip, visa, health certificate, vaccinations, etc.). Each participant must also be responsible for obtaining all the documents (identity documents, authorizations, visas and vaccinations, etc.) required by the authorities of the countries visited. Minors, regardless of their age, must carry the necessary identity documents in their name.

ARTICLE 8 – Liability of the Client

As horse riding is an inherently dangerous sport that can lead to serious injury or death (the best trained horses can be frightened and react in a dangerous way), the Client will be responsible for their own safety at all times.

The equestrian level that the Client will communicate prior to registration, as well as personal elements (height, weight, health information) are contractual elements: the managers of equestrian centers and guides reserve the right to refuse on site any rider whose level or abilities would be different from those validated by the registration form, and that would be incompatible with the proper conduct of the program. In this case, the customer will not be entitled to any compensation.

During the stay, each participant is required to comply with the rules of caution and follow the advice given by the professionals who accompany the stays.

The Service Provider cannot be held responsible for accidents that are due to the individual carelessness of a member of the group, and reserves the right to expel any person whose behavior may be considered to endanger the safety of the group or the well-being and cohesion of the participants.

ARTICLE 9 – Intellectual property

The Service Provider remains the owner of all intellectual property rights on the studies, drawings, models, prototypes, etc., carried out (even at the request of the Client) with a view to providing the Services to the Client.

The Client is therefore prohibited from any reproduction or exploitation of the said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider, who may condition it on a financial consideration.

In addition, photos may be taken, or films shot during the Client’s stay. Unless otherwise stated in writing by the customer at the time of registration, his registration implies his acceptance to possibly appear on photo or film media that may subsequently be used to illustrate the programs and activities offered by the Service Provider or the Operator, without this giving rise to compensation or compensation.

ARTICLE 10 – Modification and Cancellation

10.1 – Modification and Cancellation by the Client

In accordance with Article L. 211-14 of the Tourism Code, the buyer may terminate (cancel) his contract at any time or modify it (it should be noted that any modification less than 60 days before departure for the Services offered by the Service Provider in his capacity as agent and less than 7 days before departure for the Services offered by the Service Provider in his capacity as organizer is considered as a cancellation).

In the event of a cancellation, the Client is required to inform the Service Provider as soon as possible. An indemnity, compensating for the damage suffered by the Service Provider, will be received in the event of cancellation of the stays by the Client.

This allowance is payable per person as follows:

1. With regard to the Services offered by the Service Provider in its capacity as organiser:

2. With regard to the Services offered by the Service Provider in its capacity as agent:

The Client is hereby informed that the conditions for the cancellation of an equestrian travel sales service offered by the Operator and sold by the Service Provider, the Operator’s general terms and conditions of sale will apply.

As the Service Provider has no control over the different cancellation conditions offered by each of the Partner Operators, general cancellation conditions are detailed below for information purposes only, these being subject to the cancellation conditions specific to each Operator:

a. In the event that the Client cancels the booked service more than 120 days before the departure date, a full refund of the amount of the price paid (minus the 50 euros booking fee) will be granted;

b. In the event that the Client cancels the booked service between 120 days and 60 days before the departure date, a refund of 50% of the amount of the price paid (minus the 50 euros booking fee) will be granted;

c. In the event that the Client cancels the booked service less than 60 days before the departure date, no refund will be granted.

Any modification by the buyer, after registration, will be subject to a modification fee of 50 euros.

10.2 – Modification and Cancellation by the Service Provider or Operator

The Service Provider may, for real and serious reasons, be required to modify the organization of a stay or cancel said stay.

The following are likely to constitute a real and serious cause for cancellation (non-exhaustive list):

• • 1. ‐ weather conditions that make it dangerous to stay (storm warnings in particular)
    2. ‐ an insufficient number of participants. If the number of registered participants is less than the minimum required and specified in the stay descriptions
    3. ‐ the unavailability of the guide due to illness or injury.

In the event of cancellation by the Service Provider, the Clients will be notified as soon as possible, by e-mail or telephone. Alternative solutions can be proposed. In the event that no solution is found, a full refund by the Service Provider or by the Operator is made to the Client within 30 days, without the Client being able to claim any compensation.

In addition, in the event that the Operator is required to modify or cancel a booking, its general terms and conditions of sale will apply. The Service Provider will endeavour to offer a full refund to the Customer or a voucher that can be used by the Customer on the Service Provider’s website allowing the Customer to select a different date or destination.

10.3 – Termination of the contract due to force majeure or unforeseeable circumstances

The Parties may not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code, or from exceptional health or climatic hazards beyond the control of the Parties.

In addition to exceptional health or climatic hazards beyond the control of the Parties, an express agreement constitutes a case of force majeure.

The Party observing the event must immediately inform the other Party of its inability to perform its service and justify it to the latter. The suspension of obligations may in no case be a cause of liability for non-performance of the obligation in question, nor may it lead to the payment of damages or penalties for late payment.

In the event of a change in circumstances unforeseeable at the time of the conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party who has not accepted to assume a risk of excessively onerous performance may request a renegotiation of the contract from its co-contractor.

However, if the change in circumstances unforeseeable at the time of the conclusion of the contract was final, these terms and conditions will be purely and simply terminated in accordance with the terms and conditions set out in Article 11 “Terms of termination of the contract”.

ARTICLE 11 – Terms and conditions for termination of the contract

It is reminded that, in accordance with the legal provisions, the termination of the contract by electronic means is possible when the contract has been concluded electronically or, when, on the day of termination, the Service Provider offers the Clients the possibility of concluding contracts electronically.

To this end, a free feature is made available to the Customer, allowing him to complete, by electronic means, the notification and all the steps necessary for the termination of the contract, which the Service Provider must acknowledge receipt by informing the Customer, on a durable medium and within a reasonable time, of the date on which the contract ends and the effects of the termination.

Any cancellation or modification request from the Customer must be sent in writing to the Service Provider by registered letter (Lettre Recommandée avec Accusé de Réception) with the date of receipt serving as proof, or by e-mail to the following address contact@nomad-riders.com with the date of receipt serving as proof. By e-mail, the Provider will send the purchaser confirmation of the request for modification or cancellation.

ARTICLE 12 – Insurance

The reservation of a Service is subject to the subscription or implementation of adequate comprehensive insurance covering civil liability and medical expenses (medical insurance or civil liability insurance, for example), valid from the date of entry into force of the contract with the Provider or Operator and until the end of the Provision of Services. When the Customer takes out travel insurance, he/she undertakes to ensure that the insurer is informed of the type and destination of the trip, as well as the activities he/she plans to undertake.

Horse-riding vacations that may be considered high-risk may not be included in the standard conditions of the Customer’s travel insurance. The Customer undertakes to ensure that he/she is fully covered, particularly with regard to equestrian travel. The Customer also undertakes to provide the contact details of his insurer and the number of his insurance policy for the Service Provider’s file, which may refer to it if the Customer is involved in an accident.

Depending on the Service booked (service offered by the Provider in its capacity as agent or organizer), the Customer will have the option of taking out insurance with a partner chosen by the Provider.

In any event, the Operator and the Provider shall not be liable for any expenses, losses or damages incurred by the Customer as a result of failure to comply with this clause or the requirements of the Customer’s travel insurance policy.

The Provider urges the Customer to carefully read the details of his insurance policy and to take them with him on vacation. As a reminder, it is the Customer’s responsibility to ensure that the insurance cover they have taken out is suitable and adequate for their particular needs.

ARTICLE 13 – Applicable law – Language

These General and Special Terms and Conditions of Sale and the resulting transactions between the Service Provider and the Customer are governed by and subject to French law.

These General and Special Terms and Conditions of Sale are written in French and English.

In the event that they are translated into one or more foreign languages, only the French and English texts shall prevail in the event of a dispute.

ARTICLE 14 – Disputes and reclamation

Fistly, any complaint must be notified on site to the Service Provider or the Operator by e-mail at the following address contact@nomad-riders.com  and/or by telephone +33 6 84 15 47 32.

Secondly, any complaint concerning the smooth running of the stay that cannot be settled directly on site must be reported to the Provider by e-mail to contact@nomad-riders.com  or by registered letter (Lettre Recommandée avec Accusé de Réception) to the following address: 106 Boulevard du Général Koenig, Neuilly-sur-Seine (92200, France), together with any supporting documents or written statements to substantiate the request.

All disputes arising out of or in connection with the provision of Services pursuant to these General and Special Terms and Conditions of Sale, concerning the validity, interpretation, performance, resolution, consequences and consequences thereof, which cannot be resolved amicably between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of applicable law.

The Customer is informed that he may in any case resort to conventional mediation, in particular with the Commission de la médiation de la consommation (French Code de la consummation art. L 612-1) or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

The contact details and procedures for referral to the mediator are as follows:

Médiateur du Tourisme et du Voyage

Saisir le médiateur

ARTICLE 16 – Pre-contractual information – Customer acceptance

The Customer acknowledges having been informed by the Seller in a legible and comprehensible manner, by means of the provision of these General and Special Terms and Conditions of Sale, prior to his immediate purchase or placing the order and in accordance with the provisions of Article L 111-1 of the Consumer Code,

• on the essential characteristics of the Service allowing him to acquire them in full knowledge of the facts. The Customer is required to refer to the description of each Service in order to know its properties and essential particularities;
• on the price of the Services and ancillary costs or, in the absence of payment of a price, on any advantage obtained at or in addition to the place and on the nature of this advantage;
• on the terms of payment, supply and performance of the contract
• in the absence of immediate performance of the contract, on the date on which or the period within which the Service Provider undertakes to provide the Services ordered;
• on information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context;
• information relating to legal and contractual guarantees and how they are implemented;
• on the existence and methods of implementation of the guarantees (the legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and if necessary, on the after-sales service;
• on termination terms and other important contractual conditions and, where applicable, on the costs of using the means of distance communication, the existence of codes of conduct and financial guarantees and guarantees;
• on the means of payment accepted;
• on the possibility of resorting to conventional mediation in the event of a dispute.

The fact that the Customer makes an immediate purchase or orders a Service implies full adherence and acceptance of these General and Special Terms and Conditions of Sale and obligation to pay for the Services ordered, which is expressly acknowledged by the Customer, who waives, in particular, to avail himself of any contradictory document, which would be unenforceable against the Service Provider.

All information contained on the Service Provider’s website, or any written offer defined as “the prior offer” constitutes prior information as defined in Articles L.211-8 and R.211-4 of the Tourism Code.

ARTICLE 17 – Data protection

Data is kept for no longer than is necessary for the following purposes:

• Booking a trip: the data required to process your order will be kept for as long as is necessary to establish a legal right or contract.
• Management of the commercial relationship: data will be kept (at the utmost) for 3 years from the end of the commercial relationship.

In accordance with current legislation, you have the right to access, rectify, delete and port your personal data, as well as the right to oppose its processing for legitimate reasons.

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, you may at any time access, modify or delete your personal data held by the Service Provider by sending us a letter. Thus, you may irrevocably request the rectification, completion, clarification, updating or deletion of any information concerning you that is inaccurate, incomplete, ambiguous, out of date or whose collection, use, communication or storage is prohibited. To exercise this right, please write to Nomad Riders – 106 Boulevard du Général Koenig, Neuilly-sur-Seine (92200, France).

APPENDIX – DIRECTIVE (EU) 2015/2302 dated 25 November 2015

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the French Tourism Code.

You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code. The Company will be entirely responsible for the proper execution of the package as a whole.

In addition, as required by law, the Company has protection to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

For more information on essential rights under Directive (EU) 2015/2302 please click on the following link: DIRECTIVE (UE) 2015/2302 DU PARLEMENT EUROPÉEN ET DU CONSEIL

By clicking on the hyperlink, the traveller will receive the following information:

Essential rights under Directive (EU) 2015/2302 transposed into the French Tourism Code:

Travelers will receive all essential information about the package before concluding the package travel contract.

The organizer as well as the retailer are responsible for the proper execution of all travel services included in the contract.

Travelers are provided with an emergency telephone number or point of contact for the organizer or retailer.

Travelers may transfer their package to another person, subject to reasonable notice and possible payment of additional fees.

The package price may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and in any case may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveller may withdraw from the contract. If the organizer reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the corresponding costs.

Travelers may cancel the contract without paying a cancellation fee and receive a full refund of payments made if any of the essential elements of the package, other than the price, undergoes a significant change. If, prior to the start of the package, the professional responsible for the package cancels it, travellers have the right to obtain a refund and compensation, if applicable.

Travelers may cancel the contract without paying a cancellation fee before the start of the package in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the package.

In addition, travellers may cancel the contract at any time prior to the start of the package, subject to payment of an appropriate and justifiable cancellation fee.

If, after the start of the trip, important elements of the package cannot be provided as planned, appropriate alternative services must be offered to travellers at no extra charge. Travelers may cancel the contract without paying a cancellation fee if the services are not performed in accordance with the contract, if this significantly disrupts the execution of the package and if the organizer fails to remedy the problem.

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services.

The organizer or retailer must provide assistance if the traveller is in difficulty.

If the organizer or retailer becomes insolvent, the amounts paid will be refunded. If the organizer or retailer becomes insolvent after the start of the package and transportation is included in the package, repatriation of travellers is guaranteed. The Company has taken out insolvency protection with the entity responsible for insolvency protection, e.g. a guarantee fund or insurance company.Travelers can contact this entity (contact details, including name, geographical address, e-mail address and telephone number) if they are denied services due to the Company’s insolvency.